Privacy & Policy

This Privacy Notice explains how Saroj Super Speciality Hospital ("Saroj Hospital", "we", "our", or "us") collects, uses, stores, shares, and protects your personal data when you visit our website, book appointments, submit enquiries, or otherwise interact with us. By submitting this form, you acknowledge that Saroj Hospital may collect and process your personal data, including health-related information where applicable, for purposes such as appointment scheduling, patient care, responding to enquiries, healthcare administration, billing, insurance processing, regulatory compliance, and related healthcare services. Your personal data will be processed in accordance with Saroj Hospital's Privacy Policy and applicable laws, including the Digital Personal Data Protection Act, 2023 & Rules as amended from time to time. You may exercise your rights under applicable law, including the right to access information regarding processing of your personal data, seek correction or erasure where applicable, withdraw consent where processing is based on consent, and submit grievances through Saroj Hospital's designated Grievance Officer.

By clicking "Submit", "Register", or "Book Appointment", you provide your consent to such processing for the purposes stated above.

Saroj Super Speciality Hospital (“Saroj Hospital”, "we", "our", or "us") is committed to protecting the privacy and security of personal data and ensuring transparency in the use of our website and digital services.

By accessing or using our website or visiting Saroj Hospital, you acknowledge and agree to this Privacy Policy.

This Privacy Policy applies to personal and non-personal data collected from individuals using Saroj Hospital’s website, mobile applications, healthcare services, or interacting with us as patients, visitors, caregivers, employees, service providers, or applicants (“you”,”your”). It also covers data collected through Saroj Hospital platforms such as websites, patient portals, appointment systems, teleconsultation services, and electronic health records.

This Policy does not apply to third-party websites or services or to entities not owned or controlled by Saroj Hospital, except where data is shared under contractual or legal obligations.

We may collect personal data including your name, contact details, appointment information, health-related information voluntarily provided by you through the following channels:

• Patient registration, admission forms, feedback surveys (during or after discharge), and health programmes;
• Digital platforms such as appointment bookings, website enquiries, and social media interactions;
• Campaigns, workshops, community outreach initiatives, and health and wellness programmes;
• Referrals and physician networks;
• CRM systems, chatbots, and customer support tools;
• CCTV surveillance systems and related records;
• Events such as workshops, community health initiatives, and marketing activities;
• Third-party referrals and healthcare provider networks.

Your personal data may be processed for the following and related purposes:

• Appointment scheduling and patient care;
• Responding to enquiries and requests;
• Billing, insurance, and administrative purposes;
• Compliance with legal and regulatory requirements;
• Improving website functionality, security, and user experience.

Third-Party Personal Information

If you provide personal information relating to beneficiaries, dependents, or other individuals to Saroj Hospital, you confirm that you have:

• Informed such individuals about this Privacy Policy and any applicable Saroj Hospital privacy notices;
• Ensured their understanding and acceptance of this Privacy Policy;
• Obtained appropriate consent from a legal guardian, where required under applicable law (including for minors or individuals lacking legal capacity)

By accessing our website, submitting an enquiry, booking an appointment, registering for any service, or otherwise providing your personal data to Saroj Hospital, you consent to the collection, storage, use, processing, and disclosure of your personal data, including health-related information voluntarily provided by you, in accordance with applicable laws, including the Digital Personal Data Protection Act, 2023 & applicable Rules as amended from time to time.

Withdrawal of consent shall not affect the lawfulness of processing carried out prior to such withdrawal and may affect Saroj Hospital’s ability to provide certain services.

By providing your contact details, you consent to receive promotional, marketing, and informational communications from Saroj Hospital, including updates relating to services, health programs, events, and campaigns, through SMS, email, WhatsApp, telephone calls, or other communication channels.

You may withdraw your consent or opt out of such communications at any time by contacting Saroj Hospital or using the opt-out mechanism provided. Withdrawal of consent shall not affect service-related communications necessary for your care, including appointment reminders, reports, billing, and treatment-related updates.

Saroj Hospital may share personal data with healthcare professionals, laboratories, insurers, service providers, and regulatory authorities as necessary for patient care, operational purposes, or compliance with legal obligations.

Saroj Hospital does not sell personal data.

Saroj Hospital implements reasonable technical and organizational measures to protect personal data from unauthorized access, loss, misuse, or disclosure.

Personal data shall be retained only for as long as necessary to provide services and comply with applicable legal and regulatory requirements.

Subject to applicable law, you may:

• Request access to your personal data;
• Seek correction or updating of inaccurate data;
• Request erasure of personal data where legally permissible;
• Withdraw consent, where applicable;
• Submit grievances regarding processing of personal data.

Our website may use cookies and similar technologies to enhance functionality, improve user experience, and analyse website traffic.

You may manage cookie preferences through your browser settings or website cookie controls, where available.

The information provided on our website is for general informational and educational purposes only and should not be considered medical advice, diagnosis, or treatment.

Users are advised to consult qualified healthcare professionals for medical advice and treatment. In the event of a medical emergency, please seek immediate medical assistance.

All content on our website, including text, images, logos, graphics, and other materials, is owned by or licensed to Saroj Hospital and may not be reproduced or used without prior written permission.

For any questions, requests, or grievances relating to personal data or this Privacy Policy, please contact at:

Email: info@sarojhospital.com

Our website may contain links to third-party websites.

Saroj Hospital is not responsible for the content, privacy practices, security, or availability of such websites.

To the fullest extent permitted by law, Saroj Hospital shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from use of our website.

Online appointment requests are subject to confirmation by Saroj Hospital.

Submission of a request does not guarantee availability of a doctor, service, or appointment slot.

You agree not to:

• Use our website for unlawful purposes;
• Introduce malicious software or harmful code;
• Attempt unauthorized access to systems or data;
• Interfere with our website operations;
• Submit false or misleading information.

By providing your contact details and using Saroj Hospital’s services, you consent to receive service-related communications such as appointment confirmations, reminders, reports, billing updates, and patient care communications via phone, SMS, email, WhatsApp, or other electronic means.

In the event of a merger, acquisition, restructuring, or similar corporate transaction, personal data may be transferred to affiliated entities or their successors, subject to appropriate data protection safeguards and continued compliance with applicable laws.

We may use limited personal information, for:

• Health awareness campaigns;
• Preventive healthcare programmes;
• Community outreach and educational initiatives

In cases involving suspected fraud, medico-legal matters, disputes, or regulatory investigations, personal data may be shared with relevant investigators, auditors, or risk consultants for purposes of detection, investigation, resolution, and verification of compliance with applicable laws and policies.

Saroj Hospital reserves the right to amend this Privacy Policy from time to time. Updated versions will be posted on our website with the revised effective date. Continued use of our website following publication of changes constitutes acceptance of the revised terms.

This Privacy Policy shall be governed by the laws of India and applicable provisions of the Digital Personal Data Protection Act, 2023 & Rules. In the event of any dispute, courts of North West Delhi shall have the exclusive jurisdiction.

I have read and understood the contents of Privacy Notice and Privacy Policy and consent to the processing of my personal data for the purposes stated therein.